Culture Building

in the Service Industry

Annual staff turnover in the hospitality industry has been topping out around 80% over the past two years. This is even higher than pre-pandemic turnover rates. As one of the largest hidden costs in the hospitality industry, managing turnover is one of the biggest challenges for hospitality managers and owners.

This course addresses issues of staff retention and crafting a workplace culture that will help make your restaurant a success for years to come.

December 16th is our next workshop!

Student Testimonials

from Portland Cocktail Week 2024

“Lots of value. Great tips and suggestions on building the culture and workplace environment we’d like to work in.” - Amber H

“This was directly relevant to me, well organized and thought provoking.” - Brendan L.

“Made me feel heard and seen and a little bit less alone.” - Aaron S.

“12/10! Highly Recommend” - Sarah W.

“It was eye opening and a breath of fresh air to see and hear all of the pillars of culture…” - Ozzy

For Food + Beverage + Hospitality Managers

This seminar is for anyone working in a service business as a lead, chef, manager, or owner (or who would like to be).

We address issues of staff retention and crafting workplace cultures that will help make your restaurant a success for years to come.

Culture Building

in the Service Industry

December 16 | 10 am PST | 1 pm EST

$125 Standard Pricing

Workshop Takeaways

  • Live Course with other F+B Managers

  • Explore the Pillars of Culture Building

  • Recorded Presentation & Notes

Get the Toolkit!

  • Discovering Your Values Worksheet

  • Clear Communication Diagram

  • How to Build an SOP Checklist

  • Access our Turnover Calculator

Preview the Workshop

Our seasoned hospitality management experts are hosting a 3 hour workshop so you can improve the culture at your business.

    • What is turnover?

    • What is culture?

    • What can we do about it?

  • Annual staff turnover in the hospitality industry is around 80%. As one of the largest hidden costs, managing turnover is one of the biggest challenges for the hospitality industry.

    • Values-Based Leadership

    • Clear Communication

    • Compassionate Systems

    • Design Thinking Exercise

    • Review the included tool and resource kit